POSTAGE 

UK

Standard UK delivery is £2.90, and it will be with you 3-5 working days from the date of dispatch.

Royal Mail 1st Class is £3.5 and Signed For delivery is available for £6, which is delivered in 1-2 working days from dispatch.

We are aiming to dispatch all orders within 48 hours of ordering, however in the unlikely case of any delays we will contact you by email.

If you are based in Brighton, you can choose the free 'Hanover' delivery option, and we will be in touch to organise a convenient time either for you to pick up your order or for us to drop it off to you.

IRELAND + EUROPE

Delivery to ROI is £9, to Europe is £10, and it should take 5-10 working days from the date of dispatch, which we are aiming to do within 48 hours of ordering.

REST OF THE WORLD

We are currently not offering deliveries outside of Europe, as we would like to encourage everyone to support their local brands and businesses, as well as to minimise the carbon emissions that arise from worldwide shipping. However, if you are having trouble sourcing a product or products locally, please get in contact with us on hello@brightonfrog.co.uk, and we will organise a delivery for you.

IMPORTANT:

We are unable to take financial responsibility for lost or damaged parcels, international or local, therefore within the UK we offer a choice of Signed For service, and all international orders are being sent with a Tracked service of Royal Mail. If you are worried about your delivery being lost, please consider opting for a Signed For service.

 

We are trying to keep our postage prices as low as possible, so our products are accessible for everyone. This means that we are absorbing some of the delivery costs on most orders (hopefully even more in the future), and never charge for packaging.

 

 

packaging

Your FRoG box is possibly one that we have received a delivery in or picked up from somewhere. It might be a bit crumpled, but still with plenty of life in it. If it looks shiny and new, it is made from recycled paper and can be used and reused as much as you like.

The tape that holds your boxes together is made from brown 100% recycled paper, with a latex-based adhesive, which means it can fully biodegrade, so just chuck it with your compost. Yay! 

You may find some other things in your box, like brown paper or packaging peanuts. These are there to protect your awesome purchases, and are also fully biodegradable.

If you found a little card, it is from us with ❤ and it is made of something really fantastic, like UK zoo-produced rhino poo (and 75% recycled paper). Really!

RETURNS

We hope that you will love our products as much as we do, however we do understand that you might change your mind or the item you ordered is not what you have expected. If so, please let us know within 3 days of receiving your order by emailing hello@brightonfrog.co.uk, and we will get back to you as soon as possible. Items should be sent back to us within 30 days, and refund (excluding delivery charges) will be subject to the condition of the returned items. 

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