SHIPPING

UK

Shipping to Mainland UK is £2.99 and it should arrive within 3 working days from the date of dispatch (5-10 for International orders). Please allow 10 additional for your parcel to arrive for domestic orders and up to 32 days for international orders before placing a missing package query, this is the minimum time frame required by the Royal Mail before we are allowed to place a missing parcel claim. We do not take any responsibility for any import duty that may apply on international orders

IRELAND + EUROPE

Delivery to ROI is £6, to Europe is £8, and it should take 5-10 working days from the date of dispatch, which we are aiming to do within 48 hours of ordering.

REST OF THE WORLD

We are currently not offering deliveries outside of Europe, as we would like to encourage everyone to support their local brands and businesses, as well as to minimise the carbon emissions that arise from worldwide shipping. However, if you are having trouble sourcing a product or products locally, please get in contact with us on hello@brightonfrog.co.uk, and we will organise a delivery for you.

 

PACKAGING

Your FRoG box is possibly one that we have received a delivery in or picked up from somewhere. It might be a bit crumpled, but still with plenty of life in it. If it looks shiny and new, it is made from recycled paper and can be used and reused as much as you like.

The tape that holds your boxes together is made from brown 100% recycled paper, with a latex-based adhesive, which means it can fully biodegrade, so just chuck it with your compost. Yay! 

You may find some other things in your box, like brown paper or packaging peanuts. These are there to protect your awesome purchases, and are also fully biodegradable.

RETURNS

We hope that you will love our products as much as we do, however we do understand that you might change your mind or the item you ordered is not what you have expected.

We are happy to accept returns so long as we are notified within 3 days of receiving your order and the item returned to us in a saleable condition within 14 days of receipt. We are unable to refund shipping costs. 

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