Privacy Policy

In line with the new General Data Protection Regulation (GDPR) that comes into effect 25th May 2018, we want to ensure that you fully understand the information we hold about you and the reasons we hold it.

 

When we collect your data:

* When you create an account 
* When you visit our website and use your account to place an order
* When you contact us through the contact us section

* When you subscribe to our mailing list
* When you enter competitions 
* When you review our products & services

 

What do we collect:
FROG will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect the following basic, personal data about you which does not include any special type of information:

* Your name
* Your address
* Your telephone number
* Your email address
* Your order history
* Information regarding how you got to our website if you came through a 3rd party
* Cookie information from your PC
* Your social media name if you chose to contact us via this platform

 

How & why do we use your information:

We only use your personal information in accordance with the General Data Protections Regulations and are committed to protecting your privacy. We never share your personal data with any third party, nor do they have access to this information, unless requested to do so by law.

We may use your data the following ways:

* Your information is used primarily to process your order. If your order is to be delivered to you, we will share your name and address details with our courier company.

* To manage any questions related to your purchase in the event of any queries.

* Your details will be shared with the relevant authorities in any cases of fraud or theft.

* Your details will be used to contact you regarding surveys and feedback which help improve our service to you.
*Your information is used to provide you with marketing information about our content, products, and services. If you have consented to receive marketing material from us, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.

* Your details will be used to send you communication required by law, for example updates to our privacy policy or important warranty and recall information relating to the products we have sold you previously.

 

How we protect your information:

* Our website is secured by “https” technology
* We do not store any card details, these are all held and processed by our third party providers, Stripe & PayPal

 

How long we keep your information:

We will never keep your information longer than necessary. Order details will be kept on file indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should an issue arise.

Your rights regarding your information:

Under the new GDPR, you are entitled to:

* access the personal details we hold about you. This will be completed with 30 days of your request and, in most cases, you will not be charged for this
* correct the data we hold about you where it is incorrect, incomplete or out of date
* request the cessation of specific direct marketing    
* withdraw your consent to us holding your data at any time
* be notified of any data breaches that may occur. In the very unlikely event that this happens, you will be informed as soon as possible.

Should you wish to obtain a copy of the data we hold about you or if you wish to raise a complaint on how we have handled your personal data, you can contact us by email hello@brightonfrog.co.uk.

If, for any reason, we are unable to action your request we will contact you with our reasons why.

 

Complaints

If for any reason you feel we have mis-handled your data or are unhappy with any of our responses to your requests, you have the right to complain to the Information Commissioner’s Office (ICO).

You can contact them by telephone on 0303 123 1113 or via their website: www.ico.org.uk/concerns

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

 

Our use of cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

These pieces of information are used to improve services for you through, for example: 

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better 

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. 
 

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